General Manager in Training – Role Profile
Job Title: General Manager in Training
Reports To: Branch General Manager / Operations Manager
Role Overview
The General Manager in Training (GMIT) role is designed for ambitious individuals looking to develop the skills and experience necessary to become a Branch General Manager. This multi-site position provides hands-on leadership training across multiple locations, offering exposure to different operational environments, customer bases, and team dynamics.
Throughout the structured training program, GMITs will be assigned projects to complete, designed to enhance their understanding of branch operations, leadership, financial management, and customer engagement. These projects will provide practical experience and contribute to business success while preparing the GMIT for full managerial responsibilities.
Upon successful completion of the program, GMITs will be considered for Branch General Manager positions.
Key Responsibilities
1. Learning & Development
2. Participate in a structured training program covering all aspects of branch management.
3. Work closely with Branch General Managers across multiple locations to understand leadership strategies and operational decision-making.
4. Receive coaching and mentorship to develop managerial skills, including team leadership, financial oversight, and customer engagement.
5. Engage in self-directed learning to stay updated on industry trends and best practices.
6. Complete assigned projects focused on key business areas such as operational efficiency, customer service improvements, financial analysis, and team development.
7. Multi-Site Operational Excellence
8. Assist in overseeing daily operations across multiple branches, ensuring efficiency and high standards.
9. Learn how to implement and refine processes to improve productivity and customer satisfaction across different locations.
10. Support compliance with health, safety, and regulatory requirements at each site.
11. Gain experience in inventory management, supply chain coordination, and resource optimisation across multiple branches.
12. Undertake operational improvement projects to identify and implement best practices across locations.
13. Leadership & Team Development
14. Develop leadership skills by supporting staff training, motivation, and performance management across different teams.
15. Assist in conducting performance reviews and providing coaching under the guidance of senior management.
16. Learn how to foster a positive and inclusive work culture across multiple locations.
17. Support staffing levels, scheduling, and recruitment efforts across various branches.
18. Complete leadership development projects focused on team engagement, training initiatives, and performance management strategies.
19. Customer Experience & Brand Representation
20. Champion a customer-first approach, ensuring outstanding service and satisfaction across all locations.
21. Handle customer feedback professionally, learning how to resolve issues effectively.
22. Maintain brand standards and ensure consistency in service and product offerings across multiple branches.
23. Assist in developing local marketing initiatives to enhance brand visibility and engagement in different communities.
24. Work on customer experience projects to analyse feedback and implement service improvements.
25. Financial & Business Performance
26. Gain exposure to financial performance metrics, including revenue, costs, and profitability across multiple sites.
27. Learn how to develop and implement strategies to drive sales and business growth in different locations.
28. Work with senior management to understand budgeting, forecasting, and financial target setting for multiple branches.
29. Identify opportunities for cost savings and operational improvements across various sites.
30. Community Engagement & Local Partnerships- Build relationships with local suppliers, businesses, and community groups across different areas.
31. Support events, promotions, and partnerships that align with the company's vision in multiple locations.
32. Act as a brand ambassador, fostering loyalty and engagement within various communities.
33. Develop community engagement projects to strengthen local partnerships and brand presence.
34. Sustainability & Ethical Practices
35. Uphold the company's commitment to sustainability and responsible business practices across all sites.
36. Learn how to implement environmentally friendly initiatives to reduce waste and promote ethical sourcing.
37. Support responsible resource management and promote sustainable choices across multiple branches.
38. Lead sustainability projects to introduce eco-friendly practices and improve resource efficiency.
39. Innovation & Continuous Improvement
40. Identify opportunities for service enhancements, operational efficiencies, and business growth across different locations.
41. Stay updated on industry trends and best practices to keep all branches competitive.
42. Encourage a culture of innovation and adaptability within teams across multiple sites.
43. Complete innovation projects focused on process improvements, technology integration, and business growth strategies.
Performance Metrics & Success Criteria
GMITs will be evaluated based on:
* Customer Satisfaction Improvement: Achieve a set percentage increase in customer feedback scores.
* Operational Efficiency: Reduce waste or improve productivity by a measurable amount.
* Sales Growth: Contribute to a specific revenue increase through strategic initiatives.
* Team Engagement: Successfully lead a team project with positive feedback from staff.
Key Skills & Experience
* Experience in retail, hospitality, or service industries is preferred but not required.
* Strong leadership potential with a willingness to learn and grow.
* Excellent problem-solving and decision-making abilities.
* Financial awareness and eagerness to develop budgeting and cost control skills.
* Passion for customer service, business growth, and community engagement.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* Flexibility to travel between multiple locations as required.
Personal Attributes
* Ambitious & Driven – eager to develop leadership skills and progress into a managerial role.
* Customer-Focused – committed to delivering exceptional service and experiences.
* Team-Oriented – enjoys working collaboratively and supporting colleagues across different sites.
* Adaptable & Resilient – thrives in a dynamic and evolving business environment.
* Strategic Thinker – balances long-term vision with day-to-day operations.
* Community-Minded – values local partnerships and customer relationships.
Career Progression & Benefits
* Guaranteed career progression into Branch General Manager roles upon successful completion of the program.
* Opportunities for further advancement into senior leadership positions.
* Competitive salary & performance-based incentives.
* Travel opportunities between multiple locations.
* Exclusive leadership training & executive coaching.
Why Join Us?
As a General Manager in Training, you'll gain invaluable experience, mentorship, and leadership development across multiple locations, preparing you for a future as a Branch General Manager. Throughout the training period, you'll be assigned projects that will challenge and develop your skills, ensuring you gain hands-on experience in key business areas. If you're passionate about learning, customer service, and business growth, this role is the perfect stepping stone for your career.
Job Types: Full-time, Permanent
Pay: From £16.00 per hour
Expected hours: 37.5 per week
Benefits:
* Bereavement leave
* Company pension
* Discounted or free food
* Gym membership
* Store discount
Experience:
* management : 1 year (preferred)
Willingness to travel:
* 75% (required)
Work Location: In person
Reference ID: Area 001