Customer Service Administrator
Location: Cosham (Hybrid after probation, with 2 days remote and 3 in office)
Salary: £26,500 P/A
Hours: Monday to Friday (shifts between 8:00am – 6:00pm)
We are looking for a proactive and adaptable Customer Service Administrator to join our busy Operations team. This is a varied and fast-paced role where no two days are the same, making it ideal for someone who enjoys multitasking and delivering excellent customer support.
The Role
You will play a key role in supporting day-to-day operations, ensuring a high standard of service is delivered across a range of administrative and customer-focused tasks. Flexibility and a hands-on approach are essential, as you will be working across different areas depending on business needs.
Key responsibilities include:
Providing administrative support across the team
Handling inbound calls and responding to customer queries
Monitoring and following up on ongoing cases or requests
Managing and processing customer-related documentation
Supporting internal processes to ensure smooth day-to-day operations
Maintaining accurate records and systems
Adapting quickly to changing priorities and workload demands You will have:
Experience in both administrative and customer service or contact centre environments
The ability to switch between tasks quickly, while maintaining focus when needed
Strong attention to detail with the ability to process high volumes of work accurately
Excellent communication skills and a customer-focused approach
A proactive and flexible attitude Benefits include:
Car schemes and discounts.
High pension scheme.
Annual salary review.
Free parking.
Dress down parking.
Buy and carry over annual leave. Please submit your CV to be considered for the role, if you have any questions please call Molly on (phone number removed)