Student Servies Coordinator
Yolk are working with an incredible company who are looking for a Temporary Student Services Coordinator (covering Maternity Leave). The role is a hybrid arrangment and they are wanting a ambitious candidate to join their team.
What you'll be doing?
The primary objective of this role is to oversee support services and administrative tasks.
Key Responsibilities:
Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data.
Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records.
Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data.
Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records.
Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums.
Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle.
Complaints Handling: Timely responses to complaints, collaborating in investigations, and maintenance of complaint records.
Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting ...