Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: London - Paddington
Workplace Type: On-Site
Employment Type: Permanent
Seniority: Director
The role:
This role is part of the Technology Transformation Director leadership team, providing leadership to a globally distributed team reporting into the Technology Transformation Director.
The role will lead our Quality Assurance function. You will define and implement a modern, comprehensive testing strategy across our core technology platforms, including Salesforce and our suite of customer-facing mobile apps.
This role will embed a "quality-first" culture within our in-house and outsourced software development life cycle (SDLC). You will champion modern testing methodologies like Acceptance Test-Driven Development (ATDD) and Behaviour-Driven Development (BDD), collaborating with our Architecture, DevOps, and release management teams to ensure robust and timely product delivery.
Key Responsibilities
Strategy & Leadership
1. Support the development and execution of end-to-end testing and quality assurance, ensuring alignment with business objectives.
2. Champion and embed a culture of quality, accountability, and continuous improvement.
3. Define and track key quality metrics (KPIs) to measure product quality, team performance, and process effectiveness.
4. Stay current on industry trends and emerging technologies in QA, AI, DevOps, and testing to drive innovation.
QA & Testing Management
5. Direct all testing activities across our key platforms:
6. Salesforce: Oversee functional, integration, and regression testing for Sales, Service, and Financial Services Cloud implementations.
7. Mobile Apps: Lead the testing strategy for native iOS and Android applications, covering functional, usability, performance, and security testing.
8. Data Platforms: Ensure data integrity and quality by overseeing the testing of ETL/ELT pipelines, data models, and business intelligence reports.
9. AI Applications: Develop a comprehensive QA strategy for emerging AI applications, and ensure adherence to applicable financial industry standards
10. Establish and evolve our test automation framework to increase efficiency, accelerate delivery, and improve test coverage.
Methodology & Process
11. Ensure a cohesive process that integrates automated testing at all levels (unit, integration, API, UI).
12. Champion modern tools and methodologies like BDD and ATDD, collaborating closely with business and development teams to improve efficiency.
DevOps & Release Management
13. Drive automation to optimise continuous integration, automated testing, and continuous delivery processes, working with business leaders and cross-functional teams.
14. Establish processes to coordinate end-to-end release management lifecycle, including scheduling, coordination, stakeholder communication, and deployment validation.
15. Implement and manage release governance processes to mitigate risk and ensure production stability.
Team & Stakeholder Management
16. Collaborate with senior stakeholders, including Heads of Engineering, Product, and business leaders, to ensure alignment on quality standards and delivery schedules.
Essential Criteria:
17. Proven experience in a senior QA leadership role (, Head of Testing, QA Director) within the financial services or FinTech sector.
18. Demonstrable experience of working collaboratively with cross-functional and multi-vendor partners across locations and time zones (onshore and offshore).
19. Demonstrated expertise in defining and executing testing strategies for complex, enterprise-level Salesforce ecosystems.
20. Extensive hands-on experience with mobile application testing for both iOS and Android platforms.
21. Strong experience in testing data platforms and warehouses.
22. Expert-level understanding and practical experience implementing Agile/Scrum, BDD, and ATDD methodologies.
23. Deep knowledge of DevOps principles and proven experience managing CI/CD pipelines (, Azure DevOps, Jenkins, GitLab CI) and release management processes.
24. Strong technical background with experience in test automation frameworks and tools (, Selenium, Appium, Postman, Provar).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
25. Competitive parental leave (26 weeks full pay)
26. Private medical insurance (optional taxable benefit)
27. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.