Policy**Purpose of the role** To meet all customers’ and business requirements in the most cost effective, professional, and timely manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales, orders, deliveries, and associated administration in the most cost-effective way for Heidelberg Materials Quarry Products. Pro-actively manage the order book and work profile for key accounts and national customers, ensuring that the customer journey is managed in line with the orders and sales KPI’s as well as maximising cost efficiencies. Actively engage with key stakeholders such as operational staff, commercial staff, and other internal departments to ensure that the customer experience and KPIs are at the front of all decisions which are made. Cover all day-to-day orders and sales administration tasks to ensure a Quotific customer journey from pricing, order placement to invoice, to ensure that the KPIs are best achievedEstablish key customers ensuring that their order book is proactively managed. Develop relationships with key customers and anticipate requirements.Full process knowledge and relationship with stakeholders involved in the price increase and assist with implementation Liase with the training team to improve agent competencies and cement training packages Full end to end knowledge of processes across orders and sales administration Hold knowledge of all tasks within the team and provide cover when requested.Engage & manage sufficient communication streams to meet customer delivery requirements. **Education/Qualification** Working knowledge of SAP Working knowledge of Word and Excel **Salary: starting from £29,000 per annum** - **experience dependent****Location: Syston****Compensation Package**: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
#J-18808-Ljbffr