Community Support Worker - Integrated Referral Hub
We have an exciting opportunity to come and join our expanding Community Integrated Referral Hub team. .
This role is an integral part of the CIRH team, as a Community Support Worker, you will be the first responder to non injured patients who have fallen in their own homes. You will provide them with emotional and physical support to regain their balance.
You will have autonomy with the patient while in their home by way of assessing the situation and deciding if onwards referrals can and need to be made in order to support the individual to remain in their home for the better.
When you're not in the office, you will be expected to support as a call handler, taking the calls form the community and processing them quickly but precisely to ensure there is no delay for the patient.
As this is a new and exciting role, there will be plenty of opportunity to grow and develop yourself and your skill set.
As we are a 7 day service, the hours will be worked across those 7 days on a rota basis. You will be integrated within the team to meet the demands of the business.
Hours and days can be flexible to support the candidate but also needs to align with business needs. When working 1:4 weekends, you will be required to work 2 x 12 hour shifts due to the needs of the business but this can be discussed at interview.
Main duties of the job
Once a call has been made to our Community referral hub (CRH) you will be required to attend the patients home within a 45 minute target time.
* Assess the patient to ensure that they are not injured and it is safe for you to assist
* Support the patient in regaining an upright position, with the support of a multitude of equipment
* Support the patient with any basic care requirements
* Complete manual handling as appropriate for the scenario and in line with manual handling guidelines
* Complete the evaluation form using our EMIS system for the patient
* Complete any onwards referrals for the patient
* Add any follow up calls & complete when neccessary
* Be part of the whole CIRH (Community Integrated Referral Hub) Team
* Take phone calls from community services, patients and other HCP's and ASC professionals and complete the referrals on the EMIS system
* Being able to multi-task and using an array of different systems
* Using a computer will be a big part of your role
* Understanding that you are part of a much wider team
* Being adaptive and moving quickly with new processes that are implemented
* Having a positive and a can do attitude, especially when face to face with the patients.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Person Specification
Education & Qualifications
* CPD Diary effectively demonstrating levels of learning and reflection from courses / experiences
* Experience of working in a Health/Social Care/related environment
* Experience of working in a community setting
* Care certificate
Skills, Knowledge & Abilities
* Awareness of Health and Safety and Manual Handling requirements
* Experience of and ability to use IT programmes,
* including Microsoft Office products
* Being able to multi task effectively
* Experience of being able to prioritise tasks
* Supporting patients with onwards referrals
Experience
* Awareness of Health and Safety and Manual Handling requirements
* Experience of working in a Health/Social Care/ related environment
* Experience of speaking to a range of healthcare providers
* Confidence with using a computer and a multitude of systems
* Experience of working in a community setting
Other Factors
* Ability to fulfil the travel requirements of post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Flexible working,Compressed hours
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