Job Description
Collections Advisor
Quorum Business Park, Newcastle, NE12 8BU
Full-time
Salary:Starting at £24,000 increasing to £26,000 with role progression +up to £12,600performance bonus
Working Hours:37.5 hours per week
Shift Pattern:Monday Friday 08:30-17:00 or 09:30-18:00
Holidays:21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service
Job Role
A Collections Advisor is responsible for managing unpaid consumer debt within a call centre environment. The successful candidate will be a tenacious, resilient, and confident problem solver. The role involves contacting customers to discuss unresolved issues on their accounts, confirming payment arrangements, and effectively managing the customer outcome. Additionally, the advisor documents all relevant aspects of the discussion and carries out all follow up actions within the collections system.
Job Duties and Responsibilities
Account Management:
1. Initiate contact with customers via the dialling platform to discuss overdue payments and unresolved issues.
2. Review accounts to identify overdue amounts and appropriate collection actions.
3. Use approved techniques to negotiate payments and/or payment plans and manage these plans accordingly.
4. Update customer account information within ...