The IT Manager is responsible for leading the IT function to ensure effective delivery, support and strategic development of IT services across the organisation. The postholder will manage a team who is focused on optimising the use of Microsoft 365 and SaaS platforms to enhance productivity, security and digital transformation. They will provide technical management expertise and operational oversight to Extern’s infrastructure, systems and networks; and develop effective working relationships with internal colleagues and external stakeholders.
Responsibilities
* Oversee the planning, implementation and maintenance of IT systems and networks.
* Oversee the administration and optimisation of Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune).
* Manage SaaS applications including licensing, integration, and vendor relationships.
* Ensure robust cybersecurity and information security practices and compliance with ISO27001, Cyber Essentials Plus and GDPR. Lead the Change Advisory Board.
* Oversee the end-to-end implementation of technology projects from initiation through to delivery, including end user training.
* Stay up to date with technical advancements and trends to make informed decisions.
* Manage IT infrastructure, service desk operations, and user support. Monitor SLAs, KPIs, and user satisfaction. Monitor system performance, availability, and capacity planning.
* Maintain IT policies, procedures, and documentation. Collaborate with other departments to assess and prioritise technology needs.
* Provide technical support and guidance, as required. Recommend and implement new hardware and software solutions.
* Contribute to the IT strategy and roadmap, ensuring alignment with the organisation’s strategy and values. Identify improvement and innovation opportunities, driving digital transformation across the organisation.
* Manage the relationship with IT contractors and vendors, ensuring on time and quality deliverables. Contribute to the budget planning process and manage costs in line with agreed budgets.
* Ensure clear communication channels and foster a positive work environment that encourages teamwork and accountability. Address and resolve staff issues, fostering an inclusive and supportive culture.
* Review the performance of reporting staff, both informally and via formal appraisals.
* Act as a role model, coaching and supporting staff in their personal and professional development within their role, encouraging innovation and creativity within the workplace.
* Ensure regular supervision and monitoring of work of staff. Ensure that staff adhere to HR policies and procedures.
* Recruit and select staff in accordance with Extern’s policies and procedures. Participate in employee relations processes to the level determined by Extern policy, as directed.
Skills and Qualifications
* Degree in Computer Science, Information Technology, Cybersecurity, or a related field.
* 3 years' experience in leading, mentoring, and developing IT Support, infrastructure and/or Systems Admin teams, fostering a culture of continuous improvement and excellence.
* Hands-on experience of O365 Architecture and Administration. Detailed working knowledge of Microsoft Intune. Experience of procuring and supporting SaaS platforms.
* Proven experience in developing and implementing cybersecurity strategies, conducting security assessments, and managing security incidents.
* Experience in managing relationships with IT vendors and service providers, including negotiating contracts and ensuring service delivery. Experience of leading and developing IT teams.
* Excellent organisational skills and the ability to prioritise tasks to meet tight deadlines.
* Excellent communication and presentation skills, including experience in the preparation of reports for senior leaders.
* To possess a current driving licence or have access to a form of transport that will permit the candidate to meet the requirements of the post in full.
* Knowledge of automation tools and scripting, Knowledge of PowerBI Project Management qualification.
Further Information
37.5 standard hours including 30 minute daily paid break.
Area: Derry or Londonderry
Closing date: 06 Nov 2025
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