MJP Electrical / TradeStarz – Bristol & Surrounding Regions Status: Part-time (2–3 days/week) initially, moving to full-time as partner network grows Reports to: Director (Mark Parry) Location: Hybrid – Remote Occasional Site/Office Meetings Industry: Electrical / Home Services / Field Operations Salary: Dependent on experience progression opportunities About MJP / TradeStarz MJP Electrical is a high-growth electrical services company building the UK’s first partner-based network model designed to help electricians earn more, work smarter and grow faster. As we scale toward TradeStarz, our national multi-trade platform, we are focused on delivering world-class partner experience, structured onboarding, clear systems, and data-driven performance. We are now hiring a Partner Success Manager — a vital role responsible for recruitment, onboarding, performance support and long-term partner retention. Requirements Role Overview The Partner Success Manager ensures every MJP Partner succeeds — technically, operationally, financially and personally. This role is ideal for a seasoned industry professional (e.g., senior electrician, supervisor, NICEIC QS, technical surveyor, or foreman) who wants to step off the tools, use their experience in a meaningful way, and grow into a leadership position as our partner network expands. You’ll combine industry knowledge, human coaching, and digital competency to help partners: • Hit their earning targets • Deliver work safely & to MJP standards • Master the MJP job categories & VIP consultation • Improve customer communication • Follow our systems & tech stack • Stay motivated, confident and loyal Key Responsibilities 1. Partner Recruitment & Selection • Manage partner recruitment pipeline • Conduct interviews and assess technical competency • Review applications, video submissions and screening tasks • Identify high-quality, safe and professional partners • Work with Marketing on recruitment campaigns 2. Onboarding New Partners • Deliver structured onboarding (30/60/90) • Teach all MJP job categories and VIP Consultation process • Train partners on expectations, standards and workflows • Ensure successful adoption of ServiceM8, Wink dashboards, GHL and Burdi • Support partners through their first 10–30 jobs 3. Technical Support & Quality Assurance • Review job notes, photos and reports • Support partners with technical questions • Check EICR coding and logic for accuracy • Ensure work meets MJP and regulatory standards • Identify training needs and provide corrective guidance 4. Performance Coaching & Retention • Run weekly or bi-weekly check-ins • Track partner KPIs (points, earnings, conversion, margins) • Identify early red flags and intervene proactively • Maintain strong working relationships and trust • Help partners progress to Growth → Elite → Franchise pathway 5. Data & Reporting • Use Wink dashboards to track partner performance • Monitor job category accuracy, VIP booking %, materials margins • Work with Finance on CIS reporting and payroll data • Produce weekly summary reports for leadership • Maintain partner records and development plans 6. Operational Support • Liaise with Sales and customer support for training • Liaise with Tech teams for system improvements • Ensure partners follow ServiceM8 workflows • Support implementation of new processes & automations • Represent the partner voice inside the business Essential Requirements Industry Experience • Minimum 5 years in the electrical industry (domestic preferred) • Strong understanding of consumer units, rewires, EICRs, EV, testing • Experience supervising electricians or mentoring apprentices • Comfortable supporting partners on technical queries • Strong quality & compliance mindset Tech & Data Competency Must be confident using digital tools: • ServiceM8 (or similar job management software) • Data dashboards (Wink or equivalent BI tools) • GoHighLevel CRM • Burdi/Xero basics • Microsoft Teams & SharePoint • Able to learn new systems quickly • Strong ability to interpret data and spot trends People & Coaching Skills • Excellent communicator • Calm, supportive and patient • Strong relationship builder • Able to challenge and hold people accountable • High emotional intelligence • Enjoys helping others grow Desired Attributes • NICEIC QS, Approved Electrician or similar background • Experience in customer-facing roles (surveying/quoting) • Leadership or mentoring experience • Strong organisational skills • Comfortable working independently • Honest, reliable and high-integrity • Values structure, clarity and high standards • Excited by the idea of helping shape the first TradeStarz partner network Benefits Why Join Us? • Be part of a fast-growing, innovative business • Help shape the UK’s future partner-based trade model • Meaningful work helping electricians earn more & live better • Clear progression into full-time, leadership and future franchise support roles • Work directly with the founder to influence the entire partner journey • Collaborative team culture with strong support and modern tools • Flexible working (part-time initially) • Real impact, real relationships, real outcomes