Holiday Inn London - Sutton
As a Housekeeping Team Member, you will play an important role in creating a clean, comfortable and welcoming environment for our guests. Your work behind the scenes will directly shape how guests feel during their stay, helping them relax, feel cared for and truly at home.
The Opportunity
You will be responsible for cleaning and maintaining guest rooms and public areas to agreed standards, ensuring each space is presented with care and attention to detail. By working calmly, efficiently and consistently within set timeframes, you will help maintain the high standards our guests expect and trust.
Key Responsibilities
* Clean and service guest bedrooms and public areas to company standards within allocated timeframes
* Follow agreed cleaning and presentation standards for all room categories
* Report any damages, maintenance issues or breakages promptly to ensure repairs can be carried out
* Maintain cleanliness and organisation in linen rooms, cupboards and working areas
* Return all cleaning equipment to designated storerooms at the end of each shift
* Work safely and responsibly, following hygiene and health & safety guidelines
* Contribute positively to the team by working cooperatively and reliably
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG Employee Room Benefit Programme across their global portfolio (T&Cs apply).
* Access to 24/7 Employee Assistance Programme.
* Refer a friend scheme from £500 to £1,000 per referral.
* Hospital Plan.
* Online Health Portal.
* Eye Care.
* Employee Discount Schemes – 100's of discounts for groceries, fashion, travel, utilities, days out, and even holidays.
* Pension Scheme.
* Free meals on duty.
* Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who Is This Role For?
* Takes pride in creating clean, comfortable and well‑presented spaces
* Enjoys practical, hands‑on work and being part of a team
* Pays close attention to detail and follows standards consistently
* Feels comfortable working to routines and timeframes
* Is reliable, responsible and understands the importance of their role
* Values contributing to a calm, welcoming environment for guests and colleagues
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