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It service management lead (permanent)

Leeds
Permanent
Investigo
It service manager
Posted: 17 June
Offer description

IT Delivery Lead Leeds/ Hybrid
Permanent

The IT Delivery Lead is responsible for overseeing the successful delivery of IT projects & initiatives within one or more technology towers ensuring they are completed on time, within budget, and to the required quality standards by leading and coordinating cross-functional teams, managing project tasks & backlogs, mitigating risks, and maintaining clear communication with stakeholders throughout the lifecycle, utilizing Agile methodologies and the management of Scrum Master(s) and Technical Analyst(s)


Lead the delivery of technology programs, ensuring timelines, budgets, and quality standards are met.
Ensure Agile ceremonies like sprint planning, backlog grooming, daily stand-ups, and retrospectives are taking place withing projects and initiatives
Are responsible for one or more delivery towers, and multiple delivery squads within those towers
Define technical deliverables from all teams are aligned to the project needs and work with the PM to ensure delivery to time and budget
Resource planning and allocation across delivery towers and squads
Cross-project technology alignment and interlocking of decision making, in partnership with PM’s
Support projects to manage risks and dependencies
Continuously monitor and evaluate delivery performance, including usage metrics to monitor and make recommendations and decisions to ensure plans remain on target
Identify and address delivery challenges and blockers (including technical and resourcing) contributing to the continuous improvement in processes and outcomes.
Experience in understanding and responding to common technical requirements which may include topics such as integration capabilities, APIs that aid in building common tasks and requirements
Delegate tasks effectively, providing clear expectations and coaching team members.
Establish cross-project technology alignment and interlocking of decision making, in partnership with Project Managers
Lead cross-functional teams, including developers, analysts, and external vendors, to ensure effective collaboration and delivery.
inclusive environment, which aligns with our commitment to celebrate and promote diversity.
Responsible for guiding their team to complete projects successfully and on time. Oversee the daily work, remove any roadblocks, encourage teamwork, make sure everyone is aligned with the project goals, and look for ways to keep improving
Responsible for the delivery for all work inside the technology tower(s) which could be projects, Initiatives, change requests, production fixes etc. This includes analysis and design to development, implementation, testing and support.
Work closely with the Platform team to feedback and ensure their capabilities and services are aligned and utilised by IT Delivery towers
Work closely with the TMO and PM communities to align the delivery journey optimising the processes and making them as efficient and cost effective as possible
Regularly communicate with stakeholders and develop strong relationships to surface, balance and prioritize feedback, priorities and deliverables from multiple groups such as TMO, InfoSec, Infrastructure & Operations, DevOps, Platform Team, Technology Towers etc.

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