*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*
Salary: £45,000 - £55,000
Workpattern: Full Time, 6 month FTC
Location: Remote but willing to travel to London and Edinburgh for meetings
Reporting to: Chief Marketing Officer
About us
Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.
The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.
ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
About the role
We’re seeking an experienced and strategic Communications Manager to work alongside the Head of Communications in leading both internal and external communications for our fast-growing, clinically-led healthcare business.
This role is instrumental in shaping our tone of voice, strengthening trust with patients and partners, and ensuring our teams stay connected and informed and therefore experience in External and Internal comms with a patient lens are critical skills.
This role involves close collaboration across marketing, clinical, HR, and leadership teams to ensure all communications embody our values, comply with regulatory standards, and support our business priorities with a drive to improve employee engagement /focus on internal communications.
Key areas of responsibility
Internal Communications
* Intranet implementation, internal comms, newsletter, FAQ's and patient facing collateral (emails, guides etc..)
* Support leadership communications and change initiatives.
* Collaborate with HR and CX teams to enhance employee experience.
* Use insights to continuously improve communication effectiveness.
Stakeholder Communications
* Manage communications with B2B clients, commissioners, and partners.
* Develop case studies and thought leadership content.
* Communicate service impact using compelling, data-driven narratives.
Strategic Leadership
* Own the communications calendar aligned with business goals.
* Advise senior leaders on communication risks and opportunities.
* Lead or coordinate team members and contributors.
* Measure and report on communications performance.
External Communications
* Develop and deliver strategies to enhance brand awareness and reputation.
* Lead media relations, including press releases and media responses.
* Create engaging content across blogs, social media, newsletters, and patient materials.
* Ensure consistent brand messaging across all external platforms.
* Monitor and evaluate communications using analytics and media tools.
Regulatory & Crisis Communications
* Ensure communications meet regulatory standards (e.g. CQC, GDPR).
* Lead internal and external communications during incidents or crises.
What we are looking for
Essential
* Proven experience in a communications role, ideally within Healthcare, HealthTech, or a regulated industry.
* Exceptional writing, editing, and verbal communication skills.
* Strong stakeholder management and ability to collaborate cross-functionally.
* Experience managing media relations, crisis communications, and brand messaging.
* Ability to translate clinical, technical, or operational information into accessible and engaging content.
Desirable
* Knowledge of healthcare regulatory frameworks (e.g.CQC, GDPR, NHS standards).
* Experience in internal communications or employer branding.
* Background in journalism, PR, marketing, or corporate communications.
* Familiarity with tools such as Microsoft 365, SharePoint, Mailjet, intranet platforms, and design software.
What we offer you
* Excellent salary (market comparable)
* Company Pension Scheme
* 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
* Private health insurance
* Enhanced family friendly policies
* Flexible working with the option of free co-working
* All company and team in person meet ups
* Access to a range of wellbeing activities
* Access to development / training opportunities to support your career ambitions
* One volunteering day a year
Our Recruitment Process and Next Steps
At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.
We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.
The interview steps are:
* Step 1 - Screening with our TA Partner
* Step 2 - Interview with our Chief Marketing Officer
* Step 3 - Offer!
Join us to shape and deliver impactful communications that build trust, engage audiences, and support our mission!
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