Clinical skills – health and well-being
* Undertake, record, and follow guidelines for the tasks for which you have received appropriate training:
* Urinalysis and preparation of specimens for investigation by the pathology laboratory
* Measuring and recording following physiological measurements in routine presentations:
1. blood pressure
2. pulse rate and rhythm
3. temperature
4. height and weight - body mass index
5. visual acuity
6. venepuncture
* Prepare and maintain environments and equipment before, during and after patient care interventions
* Assist in raising awareness of health and well-being, and how it can be promoted
* Give accurate and appropriate information to patients and groups within own competence
Support and monitor patients during nebulisation therapy
Personal and people development
* Take responsibility for own developmental learning and performance, including participating in supervision
* Take responsibility for maintaining a record of own personal development
* Work with management on any new training requirements
* To recognise and understand the roles and responsibilities of individuals working in the primary health care team
* Be aware of the legal issues pertinent to the role of a basic HCA (band 2)
Health, safety, and security
* Use the personal security systems within the workplace according to practice guidelines
* Identify the risks involved in work activities and undertake them in a way that manages the risks
* Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe, and free from hazards reporting of any potential risks identified, including:
* hand washing
* universal hygiene procedures
* collection and handling of laboratory specimens
* segregation and disposal of waste materials
* decontamination of instruments and clinical equipment
* reporting and treatment of sharps injuries
* dealing with blood and body fluid spillages
* Assist patients and colleagues in adopting sound infection control measures
* Understand and apply the principles of the cold chain
* Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
* Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
* Be aware of statutory child health procedures and statutory local guidance and referral criteria
* Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
* Use the computer monitor safely
* Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service improvement
* Be aware of and, if appropriate, assist in current clinical audit
* Work with colleagues in the team on the development of current and new services and other initiatives
* Maintain the notice board in the waiting room and promote good health with educational material
* Deal with requests from patients and clinical staff for health information leaflets
* Participate in coffee/tea-making rota
Quality
* Alert other team members to issues of quality and risk in the care of patients
* Ensure own actions are consistent with clinical governance systems
* Practice in accordance with agreed standards of care
* Enable patients to access appropriate professionals in the team
* Ensure stock items under your control are ordered and available in the treatment and consulting rooms
* Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation
* Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook
* Be able to manage your own time effectively
Equality and diversity
* Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
* Respect the privacy, dignity, needs and beliefs of patients and carers
* Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
* Act as a chaperone
Information processes
* Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
* Maintain confidentiality or information relating to patients, relatives, staff and the practice
* Take the necessary precautions when transmitting information
The HCA will be expected to be able to use appropriate machinery e.g., ECG machine, BP machine, centrifuge, and any other machinery necessary for the fulfilment of their role. They will also be heavily involved in using our computer systems
The HCA will need to be able to use Microsoft office, Vision and Docman.
They will be expected to keep patient medical records up to date according to practice protocols.
Participates in Personal Development Plan
The Job Holder will be responsible for running phlebotomy clinics within the practice. They will set up and run these autonomously, although working within practice guidelines and under the guidance of the Practice Nurse.
* Works within limits of professional competences
* Works with established policies, protocols, and guidelines
* Practices autonomously, forming appropriate clinical judgements within own areas of expertise and practice protocols
* Refers patients to others within healthcare team as required to support delivery of effective patient care
* Responsible for managing workload
Managing and responding to the changing demands of patients and professional colleagues especially when there are emergencies to be dealt with.
Communicate effectively with other team members.
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.
Environmental demands
In contact with bodily fluids and blood.
Knowledge, training and experience required to do the job
* Phlebotomy training essential. Health care assistant competency-based training desirable, although will be provided. Attendance at updates – injection technique training for HCA’s is desirable. Knowledge of infection control, and training in Hand Washing.
* Interest in caring for people and equipment. Experience in working within a care/medical environment is essential.
* Evidence of ongoing development/training to ensure competency to potentially undertake more procedures in the surgery as time progresses
* Evidence of team working skills.
* Evidence of good communication skills.
Good organisational Skills
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
ADDITIONAL INFORMATION FOR CANDIDATES
* You should apply for this post by completing the application process on Jobtrain.
* DO NOT upload a CV as this will not be used for short listing purposes
* Posts close at midnight on the indicated date
* For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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* Once you have submitted your application form you will be unable to make any amendments
* Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland
NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
Care and compassion
Dignity and respect
Openness, honesty and responsibility
Quality and teamwork
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