Lilac Street Limited is a recruitment agency supporting this UK high street retailer in their search for a store manager.
Store Manager, Womenswear Brand
Excellent opportunity for an experienced manager to join this well-established women’s retailer in a key role. Based in the Manchester, Arndale Centre branch this will suit experienced Store Managers ready for their a new challenge.
Responsibilities:
* Lead and inspire colleagues through training, feedback, delegation, local incentives, and clear communication.
* Uphold the highest standards of customer service, especially through our personalised customer experience, to ensure an exceptional shopping journey.
* Foster connections with various departments at the head office and actively engage in networking across the organisation.
* Demonstrate a deep commitment to the brand by serving as an ambassador and setting a positive example for the team.
* Drive sales by delivering outstanding service and effective selling techniques.
* Curate visually appealing store displays with a keen eye for fashion and creativity.
* Ensure efficient management of colleague-related administrative tasks such as scheduling, payroll, onboarding, uniform orders, and training progress checks.
* Strategically plan for upcoming events and promotional changes, leveraging the skills of the team to maintain consistent presentation standards.
* Conduct regular performance evaluations for staff, including probationary and annual reviews, and provide coaching for improvement where necessary.
* Handle colleague recruitment using competency-based interview techniques, in alignment with the area manager's directives.
* Analyse daily and weekly sales data to respond promptly to performance trends and guide the team's understanding.
* Take responsibility for store security and loss prevention, ensuring compliance with company policies and procedures.
* Proactively introduce innovative ideas for improvement within your area of responsibility and address objections to change positively.
* Communicate targets effectively to colleagues and store management through meetings, diaries, and handovers.
* Cultivate an environment of mutual trust and respect, celebrating team achievements.
The Person:
* Results Orientation: Achieve targets and objectives while delivering excellent customer service within agreed deadlines.
* Management Proficiency: Ensure colleagues understand and fulfil their responsibilities, effectively manage tasks, and respond to objectives to achieve business goals.
* Team Building Skills: Motivate and leverage the diverse qualities of the team to enhance overall effectiveness.
* Planning and Organisation: Skilfully schedule tasks, overcome obstacles, and adjust plans as needed, ensuring optimal staffing levels.
* Leadership and Communication: Exhibit strong leadership qualities and communicate effectively across all levels.
* Colleague Development and Performance Management: Train, coach, and develop colleagues while addressing performance issues and managing conflicts constructively. Take ownership of recruitment and selection processes.