You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you'll need to authorise age‑related sales. When you join Co‑op, you'll receive dedicated support to help you grow your career.
Key Responsibilities
* Provide friendly, welcoming, easy, helpful and thoughtful service every day, working in the in‑store bakery and often managing the store and handling challenging situations.
* Develop the team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
* Ensure the store remains safe, legal and fully operational.
* Manage diligence checks and stock accuracy to create a great shopping experience for customers.
* Support the store manager by deputising when they are not working and delivering various HR processes.
* Lead the way when introducing new products and services in the store, working closely with the team to implement change and encouraging open and honest feedback.
* Build relationships and be involved in the local community, supporting the Store Manager with delivery of the local Co‑op community plan.
* Balance leading and supporting the team with rolling up sleeves on the shop floor.
* Build positive relationships with customers and colleagues.
* Organise and solve problems effectively.
* Demonstrate a desire to learn, grow and develop leadership skills.
* Be flexible to work a range of different shifts.
Benefits
* 36 days holiday, including bank holidays (pro‑rated for part‑time colleagues).
* Pension scheme with up to 10% employer contributions.
* 30% discount on all Co‑op products in‑store and 10% discount on other brands.
* Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance and accessible on your phone.
* Cycle‑to‑work scheme.
* Dedicated support for personal development and career progression.
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