Job Description
The Role
As a SOC Engineer, you play a key role in the delivery, operation, and continual improvement of our SOC service portfolio. You bring technical expertise across detection platforms, respond to complex support issues, and contribute to both customer-facing engagements and internal engineering development.
You work alongside our analysts and optimisation teams to ensure platform reliability, customer onboarding, and lifecycle maintenance are delivered to a consistently high standard. In addition to your hands-on engineering responsibilities, you contribute to pre-sales support, provide mentorship to junior team members, and act as a technical escalation point for SOC service requests.
Key Responsibilities
* Platform Engineering and Support – You deliver 1st and 2nd line technical support across detection and response technologies, ensuring timely resolution and service continuity for managed SOC customers
* Support Customer Deployment and Onboarding – You deploy and configure supported platforms to onboard customers in live services
* Lifecycle Management – You support the full lifecycle of platform engineering, including patching, maintenance activities, upgrades, and coordinated service transitions
Skills a...