Overview
The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance. Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community. This role involves lone working.
Responsibilities
* Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers
* Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers
* Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway
* Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population
* Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies
* Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support
* Work alongside the Team manager to lead on any crisis intervention work for complex cases
* Develop partnership working with a range of local and regional organisations
* Contribute to service development in line with local and government strategies, such as No Second Night Out
* Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts
* Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed
* Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheets
Requirements
* Experience of working with homeless clients
* Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector
* Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients
* An understanding of quality customer-focused service principles, and proven ability to empower service users
* Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach
* Understanding of barriers faced by rough sleepers and available support services
* Understanding of planned support principles and working with vulnerable people
* The ability to work under pressure, and effective schedule management
* The ability to dynamically risk-assess situations
* The ability to use IT applications and produce reports
* The ability to work in a multiagency framework and coordinate the response of partner agencies
* Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping
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