Customer Support Agent
Salary: £25,000 per annum
Benefits: 25 days holiday, company pension scheme, sage benefits
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
Easy4u UK is the UK arm of a successful European organisation that has been transforming how educational institutions access and manage technology. As part of a wider group with a proven track record across Europe, we are now three years into our journey in the UK and building strong momentum.
We are looking for a Customer Support Agent to work on site at our Crawley based Service Centre. You will be the vital link in delivering outstanding service to parents and students, to ensure they always have access to a digital device, without the hassle. You will work closely with colleagues across the business to ensure customer needs are understood and addressed quickly and effectively.
Key Tasks and Responsibilities:
Serve as the primary point of contact for customer enquiries via phone, email, chat.
Build strong customer relationships by delivering friendly, professional, and empathetic service.
Provide clear, accurate, and timely responses to customer questions and concerns.
Resolve customer complaints thoughtfully and professionally, ensuring customers feel heard and respected.
Follow established processes to resolve issues or direct queries to the appropriate team.
Participate in ongoing training, team meetings, and service improvement initiatives.
Personal Specifications:
Effective problem-solving and decision-making abilities.
Ability to remain calm, patient, and professional under pressure.
Organised with the ability to manage multiple enquiries at once.
Able to work independently and collaboratively.
Flexible and adaptable, with a willingness to learn new processes.
Qualifications and Skills:
Essential:
Excellent communication skills (written and verbal).
Excellent interpersonal and active listening skills
Strong organisational and time management abilities.
Competence using Microsoft Office applications (Word, Excel, Outlook).
Desirable:
Previous experience in an education, administrative, or customer support role.
Familiarity with digital education platforms or IT-based school systems.
Benefits:
Competitive salary and benefits package.
Opportunity to work on diverse and challenging projects.
Exposure to a variety of clients.
Chance to contribute to the company's success and growth.
Death in Service benefit.
Company Pension scheme.
25 days annual leave (not including Bank Holidays) increasing with length of service.
SAGE Employee benefits.
SAGE Employee assistance program.
Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.