Client Experience Advisor Reference: (phone number removed) / (phone number removed) / (phone number removed) Umbrella Rate: £24.16/hr (Inside IR35) Are you ready to elevate your career in customer service and be part of a company that delivers exceptional experiences to its clients? This is your chance to step into the role of Client Experience Advisor and play a pivotal part in shaping unforgettable moments for discerning customers. This company is renowned for its commitment to modern luxury and innovation, offering you the opportunity to work in a fast-paced, energetic environment where your skills and dedication will truly shine. With hybrid working options and a supportive team, this role is perfect for those who thrive on delivering excellence and making a difference. What You Will Do: • Manage inbound and outbound client and retailer contact across multiple communication channels, including phone, email, chat, and social media. • Build rapport with clients and retail teams, ensuring queries are resolved efficiently and with exceptional service. • Act as a knowledgeable expert on the company’s products and services, delivering solutions that embody modern luxury. • Handle complaints with professionalism and care, aiming to achieve a first-point resolution. • Identify and implement opportunities for process improvement, enhancing client experience across the business. • Maint...