The Facilities & Patient Experience Manager is responsible for the strategic leadership, assurance and continuous improvement of the Hospices patient-facing facilities and environment services. The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for:
* Safe, compliant and well-coordinated Facilities Services.
* Regulatory readiness across environmental, equipment and hospitality functions.
* Positive patient and family environmental experience and subsequent feedback channels.
* Performance and development of Facilities Coordinators.
* Contract oversight and cost-effective service delivery.
* Continuous improvement across the Facilities function.
Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist.
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