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At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We are looking for an SAP Technical Consultant who is well:versed in delivering consistent, high:quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAPs global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analysing customers' business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
The Role:
As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:
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Analyse and implement SAP support methodology.
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Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
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Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load:balancer, virtual machine).
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Be able to Own, Lead and Coordinate operational tasks, escalations, process improvements.
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Support the operation of technical system landscapes.
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Deliver high quality and ensure stable operations.
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Identify top issues, define action plan and drive the resolution process.
What you bring:
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Minimum 15+ years of SAP Technical Administration with SAP Basis skills and should have knowledge and experience on Administration and Operations of SAP solutions.
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Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
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Background in SAP Solutions, SAP technology and products and cloud technology
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Technical background and understanding of current cloud technologies/Hyperscalers
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Experience in SAP HANA.
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Experience in Technical Architecture/Implementation/Change Management
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Knowledge of SAP Cloud solutions/portfolio would be an advantage.
Meet your team:
SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on the delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit, along with technical delivery.
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal devel