Overview
Role: Income Officer
Type: 12 Months FTC
Location: South/South West - Home based role with travel to patch.
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
This role is a 12 Months FTC position and is a remote working role with required travel across the South/South West and meetings in our offices in Northampton and Covent Garden.
About the role:
The role of Income Officer is to maximise rental income for our Sage customers, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment. Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection. This role is within our Resident Services team, reporting into our Income Manager.
Responsibilities
* Communicate with customers regarding rent accounts via phone and email.
* Manage rent arrears cases and negotiate payment arrangements.
* Collaborate with the financial wellbeing team to support tenancy sustainment.
* Provide advice on Welfare, Universal Credit, Housing Benefit, and CAB.
* Liaise with managing agents and local authorities for consistent service.
* Stay updated on legislative and regulatory requirements for rental income.
Qualifications & Experience
* Experience working as an Income Officer/Debt Recovery and have up to date knowledge and understanding of arrears recovery, welfare benefits and court procedures.
* Knowledge of tenancy issues and Housing Law.
* Excellent communication skills and have a positive ‘can do' attitude.
* IT literacy including Microsoft Word, Excel and Outlook.
* Experience in presenting and representing arrears possession cases in court.
* Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.
Employment information
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
Benefits
* 25 days holiday, and an additional day for every year's service (up to five years)
* Annual discretionary bonus scheme
* A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
* Wellbeing support through MyndUp
* Two days' paid volunteering leave a year, allowing you to support causes you care about
* Charity fundraising support, with match-funding up to £1,000 for good causes
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
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