Join to apply for the Housing Operations Manager (High Rise) role at Platform Housing Group
Continue with Google Continue with Google
Join to apply for the Housing Operations Manager (High Rise) role at Platform Housing Group
Platform Housing Group provided pay range
This range is provided by Platform Housing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Platform Housing Group
In-House Talent Specialist and HR Generalist.HR Ninja
Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team.
We’re looking for a confident and committed Housing Operations Manager to lead a dedicated neighbourhood team in the Leicestershire area with responsibility for two of our high-rise housing schemes in Leicester
This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers.
Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice.
As a Housing Operations Manager, you’ll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You’ll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement — including police, fire services, adult social care, and compliance teams.
You’ll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform’s wider strategy and best practice.
You’ll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams.
You’ll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health & Safety, lone working, and gas safety.
Safeguarding and domestic abuse awareness will also be key, and you’ll play a vital role in promoting good practice and supporting effective case management across your team.
About You
You’ll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You’ll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes — providing guidance and accountability at all stages.
To join our team, you’ll also have;
* Proven leadership experience in a housing or neighbourhood services role
* A confident decision-maker with the ability to manage sensitive, high-risk or urgent tenancy cases
* Strong knowledge of tenancy and housing law, and up-to-date working practice
* Excellent collaboration and influencing skills, with experience working across functions and with external partners
* A commitment to delivering inclusive and customer-focused services
* Experience supporting and developing frontline teams through effective coaching, support, and performance management
You’ll, ideally, live within 20 minutes of our two high rise locations in Leicester (De Montfort House and Elizabeth House). You’ll also be available to be on the on-call rota to ensure out of hours emergency response to situations in the High Rises. Please note a basic DBS will be required.
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events.
This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Non-profit Organizations and Housing and Community Development
Referrals increase your chances of interviewing at Platform Housing Group by 2x
Get notified about new Operations Manager jobs in Leicestershire, England, United Kingdom.
Loughborough, England, United Kingdom 3 weeks ago
Loughborough, England, United Kingdom 3 months ago
Hinckley, England, United Kingdom 2 weeks ago
Leicestershire, England, United Kingdom 3 weeks ago
Hinckley, England, United Kingdom 1 month ago
Leicestershire, England, United Kingdom 2 weeks ago
Coalville, England, United Kingdom 1 day ago
Hinckley, England, United Kingdom 2 days ago
Barrow Upon Soar, England, United Kingdom 15 hours ago
Manager II Operations, SWA, ROC as a Service
Loughborough, England, United Kingdom 2 weeks ago
Leicestershire, England, United Kingdom 3 weeks ago
Loughborough, England, United Kingdom 2 weeks ago
Automation Operations Project Manager (12-Months FTC)
Lutterworth, England, United Kingdom 2 weeks ago
Market Harborough, England, United Kingdom 4 days ago
Lutterworth, England, United Kingdom 3 weeks ago
Loughborough, England, United Kingdom 3 weeks ago
Wigston, England, United Kingdom 3 weeks ago
Loughborough, England, United Kingdom 2 weeks ago
Lutterworth, England, United Kingdom 14 hours ago
Leicestershire, England, United Kingdom 1 day ago
Sileby, England, United Kingdom 1 month ago
Loughborough, England, United Kingdom 3 weeks ago
Senior Operations Project Manager, Amazon Freight EU
Hinckley, England, United Kingdom 1 month ago
Shepshed, England, United Kingdom 2 days ago
Automation & Operations Project Manager (12-Months FTC)
East Leake, England, United Kingdom 1 day ago
Coalville, England, United Kingdom 1 day ago
Lutterworth, England, United Kingdom 1 day ago
Coalville, England, United Kingdom 6 days ago
Coalville, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr