An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Thetford, Norfolk area. You will be working for one of UK's leading health care providers. This is a purpose built care home designed for older people requiring general or dementia residential and nursing care.
To be considered for this position you must have experience of Hospitality Management
Responsibilities
* Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
* Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
* Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
* Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
* Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
* Maintain and manage best first impression experience
* Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility
Experience and Skills
* Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
* Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
* Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
* Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
* Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
* Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
* Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
Benefits
* Salary: GBP 30,000 per annum
* Permanent full-time role, 40 hours a week from 9am to 5pm
* Refer-a-friend program
* Reward Gateway: discounts, wellbeing, employee assistance and much more
* Comprehensive induction and paid training programme with career prospects
* Excellent working environment
* Cost of DBS
* We are a Living Wage Employer
Reference ID: 6769
For this fantastic job role, please call on 638 or send your CV.
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