The Villeroy & Boch Group is one of the global leaders in premium dining & lifestyle, as well as bathroom and wellness products. Founded in 1748 and headquartered in Mettlach, Germany, the company stands for innovation, design and quality. With its two main brands Villeroy & Boch and Ideal Standard, the Group has about 12.000 employees and is present in around 140 countries worldwide.
We have a great opportunity to join our IT team in Armitage. As an IT Infrastructure Technician, you’ll be part of a pan European team looking after service delivery of ITS Infrastructure Services within EMEA to the business. You’ll be part of a team which is a geographical cluster within the 2nd line support group.
You’ll be providing IT Infrastructure services at 2nd level support in a multi-site Windows Server, Cisco network and IP Telephony environment. Support will be provided throughout EMEA using remote tools. This will be achieved via a helpdesk system with all tasks controlled through a ticketing system with performance measured against agreed Service Level Agreements (SLA’s).
Additional key responsibilities of an IT Infrastructure Technician include:
* Provision of local network & desktop support & development.
* Provision of local servers and their services as agreed in SLA.
* Participating in Infrastructure projects as well as providing Infrastructure Support to Project Managers within other ITS projects.
* Project support.
* Local asset management.
* Interaction with local service providers.
* May be involved in selected specialised roles.
* May be involved in on‑call out‑of‑hours rotas.
Specific Skills / Experience:
* Broad Technical expertise including Microsoft technologies and networking.
* Previous IT support experience required
* Flexible in approach
* Supportive team member
* Diplomacy
* Able to work under pressure
* Good interpersonal and customer care skills
* LAN expertise
* Request Handling capabilities
* Excellent written and spoken English
* Compliancy with policies & procedures
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