Job Description This role is fully office based. We operate a shift pattern across a 37.5 hour working week, between 8am-8pm Monday to Saturday. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as a Order Desk Coordinator - 12 month FTC You’ll be joining our fast-paced Customer Division, playing a key role in the coordination of orders throughout the full delivery cycle. You will work closely with internal delivery teams to ensure smooth communication, timely updates and an exceptional customer experience. If you enjoy problem-solving, thrive on structure and have a keen eye for detail, this could be the perfect fit. You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Coordinating and supporting all in-flight customer orders through to successful delivery Maintaining accurate and up-to-date records in Salesforce and internal trackers Working closely with delivery teams to manage communications and updates for delayed or live orders Responding to customer queries and providing timely, clear updates Helping to ensure every customer receives a smooth and positive experience What you’ll bring to the role You’ll be a confident communicator with a background in administration or coordination and experience in a customer-facing environment. You’ll also have: Previous use of a CRM system – ideally Salesforce Strong attention to detail with experience in data checking, verification and basic analysis Ability to work effectively across multiple teams in a fast-paced environment A proactive approach to problem solving and customer resolution Diversity, Inclusion & Belonging We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way. What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.