We are looking for a highly motivated and detail-oriented Corporate Debt Officer to join our Corporate Debt team. This role is key to ensuring the effective management and recovery of corporate debt, maintaining strong client relationships, and supporting our overall financial operations.
Responsibilities
- Monitor overdue debts and take appropriate recovery action, including issuing reminders and progressing legal recovery where necessary
- Maintain accurate financial records, ensuring all billing, payments, and refunds are processed correctly and on time
- Prepare and manage debtor accounts, including documentation for legal proceedings and court applications
- Respond to internal and external customer queries professionally and in a timely manner
- Set up and manage payment arrangements, including direct debits and tailored repayment plans
- Support income collection systems to maximise revenue and minimise debt write-offs
- Liaise with internal departments, legal teams and external organisations to support debt recovery processes
- Ensure compliance with statutory regulations, council policies, and audit requirements
Key Skills
- Strong organisational skills with the ability to manage competing priorities
- Excellent communication and interpersonal skills
- Good numeracy, literacy and financial reasoning
- IT proficient in using financial systems
- Previous experience in debt recovery, finance or a related administrative role
- Confidence dealing with customers in sometimes challenging situations
- Flexibility to meet service demands is essential
Desirable
- Experience in invoicing, billing and recovery processes
- Advanced Microsoft Excel skills
- Knowledge of debt collection procedures and customer accounts
Qualifications
- Minimum of four GCSEs (or equivalent), including maths and English
Personal Attributes
- Positive, customer-focused attitude
- Ability to work both independently and as part of a team
- Resilient and adaptable in a fast-paced environment
- Professional, confident, and approachable manner
- A Baseline Personnel Security Standard check is required as part of this role and that will also entail the successful applicant undertaking a Basic DBS Check
Benefits
- Career progression through a structured grade D to F pathway
- Make a difference by supporting vital council services
- Supportive team with opportunities to develop your skills
- Varied role with real responsibility and impact
- Great benefits, including pension, leave and work-life balance
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
