Service Administrator - Nazeing Why Morgan Fire Protection? Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model. Basic Salary – upto £27,000 per annum subject to experience Pension, Life Assurance & much more. – Please see our generous remuneration packages below Morgan Fire Protection’s Service Administrators Support our Service Department and provide support to the technicians out in the field Taking service desk calls from existing clients and potential clients Dealing with day-to-day emails from existing clients and potential clients Communication with subcontractors about new and existing work Updating, where needed, customer or subcontractor portals Dealing with queries on existing clients via phone or email Setting up customers and sites on the company operating system CASH Putting on new jobs and scheduling work for engineers on the company's operating system CASH Liaising with engineers via phone and email Arranging parking for engineers Arranging accommodation for engineers Managing client contracts, new and existing Chasing POs for upcoming work ahead of visits being carried out. Written and verbal quoting new and existing business on the company's operating system CASH Monitoring of CASH grids to ensure all data within CASH is clean, up to date/and accurate Communication with clients about lost business and logging correctly in CASH to populate attrition reports Attending team meetings monthly Assist with any ad hoc work as needed and instructed by your Manager Requirements Requirements: Prior administrative experience in an office environment Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Excellent organizational and time management skills Strong attention to detail and accuracy Ability to multitask and prioritize tasks effectively Strong communication and interpersonal skills Ability to maintain confidentiality and handle sensitive information Professional and friendly demeanor Reliable and punctual Benefits Our Commitment to Attracting, Rewarding & Retaining Talent At Morgan Fire Protection, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. Basic Salary – upto £27,000 per annum subject to experience Royal London Pension Life Assurance 4x Salary Paid Holidays plus Bank Holidays Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals. Mental Health & Well-being Scheme Employee Recognition Scheme Development and progression opportunities This is a full time office based position, hours are 9am till 5pm with 1hr lunch A Little More About Morgan Fire Protection At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care. Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry. Our Commitment : We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: Alarm Communications acl.uk.com/careers Clymac clymac.co.uk/careers FAFS Fire & Security fafsfireandsecurity.com/careers Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/ Morgan Fire Protection morganfire.co.uk/recruitment/ Marlowe Smoke Control marlowe-aov.co.uk/careers/ Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Morgan Fire Protection, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.