National Income Service Income Recovery Officer (32301)
Seniority level: Associate
Employment type: Contract
Job function: Legal
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) sends over 100,000 invoices to customers and brings approximately £400m of regulatory charges and fees income into the EA. It is the single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income”. The role will be part of a dispersed team, and the successful candidates will work with a variety of colleagues across the country.
We are looking for two motivated individuals with excellent communication and organisational skills. As part of a small team, your primary objective will be supporting our organisational delivery objectives by maximising income recovery. You will need to be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The ability to build and maintain strong relationships is important, as is a strong focus on quality, performance and innovation.
Responding to incidents is a central part of the role. You may be required to have an incident role and make yourself available to respond to incidents. This may attract an additional payment and full training is given.
Experience / Skills Required
* Great communication and interpersonal skills and ability to build and maintain effective working relationships.
* Experience of working with systems to collect and interrogate data, with the ability to translate evidence into actionable steps.
* Confidence sharing findings, themes and trends via a wide range of communication formats including written and verbal to support awareness and decision making.
* Resilience and ability to flex plans to manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and openness to new and innovative ideas.
* Ability to manage own workload working as part of a dispersed team.
Contact and Additional Information
The National Income Service is a dispersed team so base location is flexible (subject to local facilities agreement). This is a full‑time post, but we would welcome applications from those working part‑time or flexible hours. Travel to other Environment Agency offices or meeting venues may occasionally be required.
Interviews are expected to take place via Teams on 8th December.
For further information please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Length of Contract
Up to 12 months.
Competencies
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses.
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Legal & Equality Statements
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. The Environment Agency, as a Non‑Departmental Public Body, is committed to providing value for money.
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