About Diamond Bus
Diamond Bus is one of the leading bus operators in the West Midlands, providing essential and reliable transport links that keep our communities moving. With a strong focus on customer service, innovation, and operational excellence, we operate a wide range of bus services across the region. We are committed to investing in people and technology as we work toward a more efficient and sustainable transport network.
Role Overview
We are seeking a proactive and analytical Data Analyst to support our operations, commercial strategy, and reporting functions. This role is ideal for someone who is detail-oriented, curious, and eager to contribute to a fast-paced transport environment. We welcome applications from early-career candidates, including graduates, who are ready to learn and grow.
Key Responsibilities
Reporting & Insights
* Produce accurate KPIs, dashboards, and reports for depot management and senior regional leadership.
* Present findings and highlight key issues, trends, and improvement opportunities.
* Provide insights to support data-driven decision-making.
Data Management & System Maintenance
* Maintain internal data systems to ensure accurate information is fed to ticket machines and external data platforms.
* Implement timetable changes, service revisions, and new ticketing schemes in partnership with the Commercial team.
* Ensure seamless integration across web systems, ticketing platforms, and operational data sources.
Compliance & Stakeholder Engagement
* Ensure data and service information meet Department for Transport and Local Authority requirements.
* Work with Local Authorities to provide data, performance updates, and service improvement information.
* Support administrative tasks including service registrations and invoice data.
Commercial Support
* Assist the Commercial team with pricing submissions for tenders and contractual proposals.
* Support the Scheduling Officer with timetables, schedules, and mapping documentation.
* Contribute to other commercial tasks as required.
What You'll Bring
* Strong attention to detail, reliability, and ownership of tasks.
* Positive, "can-do" attitude with a willingness to learn.
* Effective written and verbal communication skills.
* Good understanding of Microsoft Office (especially Excel).
* Ability to work independently and collaboratively.
* Flexibility and adaptability to changing business needs.
What We Offer
* Supportive team environment
* Free travel, pension scheme, uniform, and additional benefits
* Training and development opportunities
* A chance to shape and improve public transport for local communities
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Company pension
* Free or subsidised travel
* On-site parking
Work Location: In person