Job Description The position of Scheduler is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the planning and scheduling of all activities, ensuring works are executed to business expectations. This is a officed based role on site at Waterlooville - Full time Monday to Friday. What you will do Planning & scheduling of Planned Preventative Maintenance (PPM) visits Manage field service engineers’ diaries and work allocation within your area in line with business targets. Take responsibility for all return visits following on from initial engineer visit. Co-ordination and scheduling of specialist equipment or sub-contractors necessary for the works to be completed in line with company procedures. You will need to be able to make decisions based on a number of factors Complaint logging Any additional tasks set by the Manager. Key Skills Ability to communicate at all levels Outstanding customer service and customer care Ability to problem solve. Ability to multi-task and work under pressure. High attention to detail. Conflict Resolution. Time management. Use of a service management system