We are looking for an experienced Manager with a sound operational background to lead and manage an our business at Bristol Airport, providing a high quality, professional service, in meeting specified requirements as set out, and agreed in the Contract/Service agreements with Bristol Airport.
In achieving these standards, the Operations Manager is required to devise, influence and deliver opportunities that add further value to the contract in terms of customer service, staff development and net cost benefit.
The Ideal Operations Manager will have a knowledge of Airport operations and/or the aviation industry and will set a positive and highly professional example to own staff through appropriate behaviours and actions. They will be required to consistently demonstrate a high level of commitment, business awareness and corporate image.
Main Duties & Responsibilities:
* Manage the Operational Performance, in accordance with the defined cost budgets, ensuring effective day-to-day control of costs whilst achieving SLA/KPIs. Responsible for developing smarter working methods, improving nett productivity overgrowth
Service Delivery
* Ensure Team provide high level of service in their dealings with the passengers and regularly monitor and improve service levels in the light of passenger surveys, responding promptly and effectively to passenger complaints
* Proactively provide solutions to meet client demands within the contract
* Regularly attend cl...