Overview
We are looking to recruit a Retail Assistant to join our team based at our London site. You will join us on a part-time basis working 988 hours per year on an annualised contract for a fixed term period of 1 year. The salary is £13,685.93 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence. The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
Purpose Of The Retail Assistant Role
We are looking to recruit a retail assistant. You will be part of a customer focused team working across both the museum’s retail outlet and admissions point. The ideal person should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.
Work Schedule
Based on an annualised contract, total annual working hours are 988. A working week may range from zero to 35 hours. A shift will normally be between 4 and 7 hours. A normal week will not exceed 5 days out of 7. Actual weekly hours depend on operational requirements. Standard hours are 9:30am to 5:30pm but may change based on reasonable operational requirements, including working regular weekends.
Key Responsibilities Of Our Retail Assistant
* Providing high standards of customer care through proactive and reactive engagement with visitors
* Operating commercial experiences and associated tills
* Maximising revenue by actively promoting experiences and ensuring they operate at the appropriate times
* Reporting any commercial experiences issues to the relevant people, including liaising with external contractors where appropriate
* Ensuring security and health and safety requirements are adhered to at all times, including daily and weekly checks
* Operating flexibly across a range of customer care roles
* Accurately cash-up and reconcile tills/EPOS system as required
* Using all visitor interactions to promote additional income generation
What We Are Looking For In Our Retail Assistant
* Respectful to colleagues and visitors, asks appropriate questions, listens, and acts professionally and fairly
* Uses knowledge and experience to deal effectively with problems and make appropriate decisions
* Willingness and ability to hold a First Aid qualification
* Proactively contributes to the work of the team to deliver targets and activities
* Flexibility in role activities and responsiveness to needs
* Thorough understanding of role requirements and the skills to carry out the role effectively
* Demonstrable experience in a customer-focused environment
Closing Date: 9 September 2025
Interviews will take place on: 24 September 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. We would love to hear from you!
Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Sales
* Industries: Retail
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