Contract type: 12 month fixed term contract
Full time: 34.5 hours per week, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London, Glasgow or Shipley offices. The requirement to come into the office is once a month, in addition to quarterly team away days and occasional project-based travel across the UK.
Salary Range: £33,500 - £36,500 per annum
About the role
Are you passionate about putting lived experience at the heart of an organisation’s work and decision-making? Do you excel in providing inclusive, high-quality stewardship to diverse communities and networks? Do you enjoy supporting high-performing teams and shaping effective tools and processes to maximise impact and efficiency? If so, this might be the perfect role for you!
As a Participation and Stewardship Officer, you will support the Communities and Participation team in embedding the participation of people with lived experience of cancer in Macmillan’s work and decision-making, aligned with the organisation’s strategic objectives. You will provide inclusive stewardship to networks and communities, acting as a welcoming and supportive point of contact for people living with cancer who are engaged in Macmillan’s work. You will also act as an initial point of contact for internal Macmillan teams and external stakeholders, ensuring that all enquiries are managed in a timely and supportive manner.
Working alongside our other Participation and Stewardship Officers and the wider team, you will assist with the design of participation programmes and provide administrative support with a focus on stewardship to provide high-quality and accessible participatory activities. You will deliver a well‑administered and responsive participation experience for people living with cancer, ensuring GDPR‑compliant data management. You will develop and maintain systems to manage Macmillan's lived experience participation networks and ensure effective, accessible management of up‑to‑date documents, resources, tools, and templates for colleagues. You will work with the Communities and Participation leadership team to shape and maintain effective team management tools and processes and support with the continuous improvement of the participant experience.
Above all else, you will embody Macmillan’s values by acting with heart, strength, and ambition as you provide exceptional stewardship and team support.
Please note: This role requires some out of hours work to deliver core stewardship activities. This will typically involve no more than one evening each quarter and one Saturday each quarter, with each event requiring a few hours of work. The exact requirement for out of hours work may vary according to the evolving needs of our networks. All out of hours work can be taken back as TOIL (time off in lieu).
About you
The successful candidate will demonstrate the following skills and experience:
* Exceptional interpersonal skills with the ability to demonstrate empathy and develop professional working relationships, building trust quickly with internal and external stakeholders and particularly people living with cancer.
* Working knowledge of GDPR legislation.
* Experience of stewarding participation and involvement activity for people with access or other requirements.
* Proficient IT skills, including Microsoft Office (word, outlook, excel, power point), web-based solutions and data bases.
* Ability to work well under pressure, adapting priorities with the flexibility to meet a variety of deadlines.
* Organisational and planning skills, strong attention to detail and process driven.
* Practical experience of delivering excellent customer experience to internal and external stakeholders.
Benefits
In return, we offer a range of benefits including:
* 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
* Pension matched up to 7.5%
* 120+ learning and development offers, with access to external professional qualifications
* Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
* Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Equal Opportunities
We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
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