1st / 2nd Support EnginerLocation: Vauxhall, London (Office-Based)
Employment Type: Full-Time
Salary: 30-35,000 per annum + permanent benefits
We are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience.
This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels.
Key Responsibilities
* Deliver 1st and 2nd line support across hardware, software, and network-related issues
* Provide support via in-person assistance, telephone, and remote tools
* Configure and maintain laptops, desktops, mobile devices, and associated peripherals
* Administer user accounts within Active Directory and Microsoft 365
* Support Windows 10/11 operating systems and commonly used business applications
* Maintain accurate technical documentation and asset registers
* Escalate complex or high-priority incidents to senior engineers or external partners as required
* Assist with new-starter onboarding and leaver offboarding processes
* Ensure all tickets are logged, monitored, and resolved within agreed service levels
Skills & Experience
* Previous experience in an IT helpdesk or technical support role (typically 1-3 years)
* Strong working knowledge of Windows 11
* Experience with Azure AD and/or Intune
* Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint)
* Competence in Active Directory user administration
* Understanding of basic networking principles (TCP/IP, DNS, DHCP)
* Familiarity with ticketing systems and structured support workflows
* Strong analytical, troubleshooting, and diagnostic abilities
* Clear and confident communication skills with a customer-focused approach
* Ability to work independently while managing and prioritising multiple tasks
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