We're partnering with a leading student accommodation provider who are hiring for an Assistant General Manager in Bristol. We're seeking somebody who brings energy, commercial awareness, and a first-class customer service mindset. This is a hands-on role for someone who enjoys being visible, motivating people, and spotting opportunities to improve performance and resident experience.
What You'll Be Doing
Working alongside the General Manager, you'll help keep the site running smoothly while pushing standards, engagement, and results forward.
Leading and motivating the on-site team to deliver standout customer service
Driving a proactive, sales-focused culture - promoting services, events, and on-site initiatives
Keeping daily operations tight and organised, with systems and admin completed accurately
Supporting team development through coaching, feedback, and regular check-ins
Making sure Health & Safety and compliance standards are met at all times
Managing contractor visits and ensuring works are completed safely and professionally
Handling bookings, allocations, invoices, purchase orders, and aged debt
Taking ownership of resident queries and complaints, calmly and confidently
Playing a key role in hitting site KPIs such as rebookings, surveys, PPM completion, and debt control
This Role Is For You If You
Love being customer-facing and thrive in a busy, people-focused environment
Enjoy leading teams and bringing out the best in others
Have a commercial mindset and naturally look for upsell opportunities
Stay cool under pressure and keep things moving when it's busy
What You'll Need
Strong communication skills and confidence dealing with customers face-to-face
Good organisation and attention to detail
The right to work in the UK
Experience in PBSA, hospitality, leisure, or residential settings
Nice to have (but not essential):
Health & Safety knowledge or qualifications (IOSH or similar)
Experience managing maintenance or contractor schedules
Why this role?
A standout, City centre site with energy and pace
A role where ideas, energy, and initiative are noticed
Plenty of variety - no two days are the same
Real long-term career progression for someone ambitious and performance-driven
Monday-Friday 9am-5.30pm (with check in/out weekends required)
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