We love what we do, we’re proud of our brand and excited for the future.
TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.
The successful candidate will be able to answer incoming calls from our customers and use your best skills, knowledge and our best practice techniques to help ensure that our customer calls are handled promptly. You will have proven telephone ability and good customer handling skills along with excellent customer service, communications and rapport building skills. We are looking for applicants who are numerate, literate and be able to clearly present information through spoken or written word. You'll have previous accounts experience and you'll be able to listen, influence and persuade others in both positive and negative circumstances.
1. Are you self-motivated?
2. Are you proficient in general computer knowledge?
3. Do you have true desire to achieve targets in a fast paced environment?
4. Can you demonstrate drive, commitment and enthusiasm; together with a willingness to contribute to your team and more importantly your customers?
TrustFord Online is based at TrustFord Erdington. With our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
5. Industry leading package
6. 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
7. Pension Scheme & Life Assurance
8. Ford Privilege vehicle purchase scheme
9. Discount on Service, Bodyshop and Parts
10. 1 day each year to volunteer for a charity of your choice
11. Cycle to work purchase scheme
12. Access to Perks at Work discount website
This position is a 12 month Fixed-Term contract.