Posted: 4h ago
The role
SERVICE MANAGER TUXFORD, NOTTINGHAMSHIRE £50,000 - £55,000 BONUS PENSION HEALTHCARE DEATH IN SERVICE Are you from a Refrigeration or HVAC background and understand what it takes to keep a service operation running smoothly? We're looking for a hands-on Service Manager to take ownership of a growing service function within a specialist engineering business serving food production, manufacturing and industrial customers across the UK. This isn't a role where you'll sit behind a desk all day looking at spreadsheets. You'll be at the centre of the operation - planning engineers, coordinating breakdowns and PPMs, speaking with customers, supporting the service team and helping build a trusted network of subcontractors. Working closely with senior leadership, you'll play a key role in shaping how the service department develops as the business continues to grow. The Role: • Manage the day-to-day service operation from the Tuxford office • Plan and coordinate reactive breakdowns, servicing and PPM activity • Support and manage field-based engineers • Act as the main escalation point for customers and service issues • Develop and manage subcontractor relationships across the UK • Ensure jobs are planned, completed and closed efficiently • Support stock, compliance and service reporting activities • Work closely with the leadership team to improve service delivery What We're Looking For: • Previous Service Management, Service Supervisor or Lead Engineer experience • Refrigeration or HVAC industry background • Good planning and organisational skills • Comfortable managing engineers and dealing directly with customers • Understanding of F-Gas requirements and refrigeration systems • Practical, hands-on approach with a willingness to get involved when needed The Opportunity: This is an excellent opportunity for someone who understands the realities of running a service operation and wants to play a key role in a growing business. You'll have genuine influence, work closely with senior leadership and help shape the future of the service function. Monday to Friday Office-based in Tuxford with occasional UK travel
