Salary: £15,000 - 20,000 per year Requirements: Experience configuring Web Proxy and Web Filtering systems (Netskope experience is a plus!) Proficiency in troubleshooting Web Proxy policies with relevant debugging tools A track record of contributing to 3rd line service requests and incident resolution Proven ability to tackle difficult technical problems in a professional office environment (desirable but not essential) Familiarity with endpoint management technologies such as SCCM, Intune, Autopilot, and MDT (desirable but not essential) Extensive knowledge of Windows 10 and Windows 11 operating systems (desirable but not essential) Experience with virtualization technologies like VMware and Hyper-V (desirable but not essential) Understanding of networking fundamentals (TCP/IP, DNS, DHCP, LAN/VLAN/WAN) (desirable but not essential) Programming skills in PowerShell, Batch, or VBScript (desirable but not essential) Responsibilities: Collaborate closely with the User Operations team, Service Desk, and Field User team to resolve escalated and complex technical issues Assist in large-scale projects that significantly impact both customers and staff Work hand-in-hand with IT and Business departments to ensure that products and applications are fit for purpose Maintain clear and accurate documentation of systems and related business procedures Design training materials and deliver training to customers and staff, promoting best practices for technical products and applications Ensure compliance with Health and Safety requirements, including fire and emergency precautions Technologies: Hyper-V Support LAN PowerShell TCP/IP VMware Web Windows AI REST More: We are Pontoon, an employment consultancy passionate about improving everyones chance of being part of the workplace. Our client, a leading player in the utilities sector, is seeking a dynamic 3rd Line Support Engineer for a temporary contract of 6 months with options for extension. This role is fully remote, and we offer a competitive rate of £500 per day. Join our enthusiastic team that values collaboration and innovation, where your contributions will make a real difference in a fast-paced environment. last updated 8 week of 2026