Retail Travel and Customer Contact Centre Manager
Base Salary to £55,000 + Bonuses OTE £70,000
Guildford Surrey
Our client are a leading luxury travel company who are growing rapidly.
They are now recruiting for an experienced Retail Travel and Customer Centre Manager to lead their store and small contact centre team based in Guildford.
This is a hands-on leadership role where you will manage the day-to-day operations of the retail travel store, drive sales performance, coach and develop your team, and ensure a high standard of customer service as well as leading the UK contant centre.
Candidates must have previous travel management experience to be considered with a proven track record in business performance management
Retail Travel and Contact Centre Manager Duties and Responsibilities:
Oversee all daily operations of the travel retail store, ensuring smooth and efficient functioning
Set, monitor, and drive sales targets for the store and individual team members
Identify and capitalise on opportunities taking full accountability for store P&L, managing budgets, margins, and cost controls, ensuring delivery of sales &. Customer KPI's.
Analyse performance reports and implement strategies to maximise profitability and efficiency
Set, monitor, and drive sales targets for the store and individual team members.
Lead from the front by servicing walk-in customers and handling phone/web enquiries as needed
Retail Travel and Customer Centre Manager Experience Required:
Proven experience in the travel industry, ideally in a management or senior sales role.
Strong understanding of retail travel operations, sales performance, and P&L accountability.
Excellent leadership and coaching skills with a passion for team development.
Commercially aware with the ability to drive results and business growth
Retail Travel and Customer Centre Manager Salary and Benefits
Base Salary from £45,000 - £55,000 based on experience
Lucrative performance related bonuses
25 days holiday
Private health care
Generous company pension contributions
Holiday concessions
Fam trips
Career development
To apply for the Retail Travel and Customer Centre Manage role, please email your CV for consideration and a member of team will be contact to discuss the role and company