Title : Parking Representations Officer Location: Hybrid working, London Borough of Harrow, Harrow, Middlesex, HA3 8NT Salary: £21.12ph (Umbrella) The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council’s commitment to transparency, compliance, and excellent public service. Key Responsibilities: Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy. Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records. Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals). Maintain accurate records and contribute to service improvements through feedback and analysis. What London Borough of Harrow is looking for : Experience in parking enforcement, appeals, or a similar regulatory environment. Strong written communication and analytical skills. A calm, professional approach to handling challenging or sensitive situations. Familiarity with relevant legislation (e.g., Traffic Management Act 2004) is desirable. About Pertemps & London Borough of Harrow Pertemps Recruitment Partnership has been a leader in staffing solutions for nearly 60 years. Recognised by The Sunday Times as one of the Best 100 Companies to Work For (14 years running), we pride ourselves on our personal approach and commitment to employee development. We're also proud to be an accredited Investor in People. London Borough of Harrow is one of London’s largest and most diverse boroughs, offering a vibrant community and excellent transport links. Located just 10 miles from central London, Harrow is easily accessible via the Metropolitan Line, Watford DC Line and major motorways including the M1, M25, and A406. Data Protection Notice your personal information may be shared with Cifas, a fraud prevention agency, to help detect and prevent unlawful or dishonest conduct. This may affect your access to certain services or employment opportunities. For more information on how your data is used and your rights, please visit: www.cifas.org.uk/fpn