Annual wage £12,480.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Working hours to be agreed between successful candidate and line manager. Total hours per week: 37.5 Expected duration 12 Months Possible start date 25 May 2024 Date posted 30 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000248115 Positions 1 available What you will do in your working day Building close relationships to create our best work, together Role-modelling our behaviours and demonstrate how proud you are to work for New Look Being confident to express your ideas and opinions Seeking out opportunities to learn and stretch yourself to fulfil your future potential Showcase your personality, bringing fun and energy to the team around you Ensuring the store environment is safe for our customers and colleagues by understanding your responsibility to follow all H&S procedures Making our customer feel like they are shopping with one brand whether it's online or instore, ensuring a seamless customer journey Maintaining a great looking store that excites our customers, making them come back again and again The training you will be getting The successful applicant will complete and obtain a Customer Service Practitioner Level 2 Qualification through Learning Curve Group. You will be taught through: 4-6 Weekly 1-2-1 Sessions with your tutor 20% Off The Job Training The course is a 14-17 months programme Please use this link to find out more about the qualification - Customer Service Practitioner Apprenticeship (learningcurvegroup.co.uk) Functional Skills English and maths if required What to expect at the end of your apprenticeship Upon completion of the qualification, there is the opportunity for a full-time role within the business Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative, Patience Qualifications GCSE or equivalent English / Maths (Grade A - C / 9 - 4) Desired