A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager.
You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards.
Key Requirements
Strong experience managing complaints and/or statutory housing reviews
Previous experience managing staff within a housing or local authority setting
Knowledge of Housing Act legislation (Part VI and VII)
Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations
Ability to produce high-quality, defensible responses within tight deadlines
Strong stakeholder management and ability to work across services
Experience improving processes, performance and complaint handling standardsDetails
1 day in office a week
£350-£400 per day
6-month initial contractInterested? Get in touch with (url removed) for more details