Your new company Based within the Didsbury area of South Manchester, working for a non- for - profit organisation. Your new role A temporary role for an experienced credit control support specialist. This is not your typical credit control role and holds a varied remit. Within this role you will liaise with housing tennants - former and current and work closely with customer service to ensure a smooth customer experience. Your duties will include:- Contacting current and future tenants, ensuring timely payments and maximising income collection rent and service charge accounts across all tenures, including escalation to court level. Support tenancy sign-ups by advising on upfront payments and ongoing financial responsibilities. Handle inbound and outbound income-related queries, working closely with Customer Services to deliver a seamless customer experience. What you'll need to succeed Credit control and negotiation skills and experience. Experience of working within the housing and rental lease sector Experienced of working within specialist income areas e., Supported, Former Tenant Arrears, Leasehold, Commercial and Sundry Debt (preferred but not essential) Excellent customer service able to liaise with people at all levels and backgrounds in a friendly, empathetic, professional and tenacious way. MS office skills The role is based in Manchester yet will require occasional travel to nearby offices within the region. Therefore, applicants will need to have their own car. What you'll get in return Competitive pay - Per hourly holiday pay Temporary role until 2026 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays