2821 – IS Supplier Relationship Manager
Location: London or Aberdeen (Hybrid working)
Contract Type: Permanent or Contract considered
What you’ll do
Supplier Governance & Relationship Management
* Act as the primary IS contact for key suppliers
* Lead structured governance forums including monthly service reviews and QBRs
* Track actions, manage risks, and ensure alignment to delivery priorities
Performance Monitoring & Reporting
* Monitor supplier KPIs, SLAs, and overall performance
* Produce insightful reporting including trend analysis and risk identification
* Translate operational and contractual data into clear business insights
Contract Compliance & Change Control
* Ensure supplier delivery aligns with contractual obligations
* Support change requests, contract amendments, and scope variations
* Identify and escalate risks, non‑compliance, and performance issues
Operational Support & Issue Resolution
* Support day‑day supplier engagement across IS teams
* Act as escalation point for supplier‑related issues
* Assist with vendor audits and ensure documentation compliance
Strategic Sourcing & Supplier Portfolio Management
* Evaluate supplier performance to identify cost‑saving and innovation opportunities
* Collaborate with procurement to inform sourcing decisions
* Support alignment of suppliers with transformation and strategic goals
What to bring
* Strong experience managing supplier/vendor relationships within IS / Technology environments
* Experience with vendor governance frameworks (e.g. ITIL, SIAM)
* Solid understanding of contracts, SLAs, KPIs, and change control processes
* Ability to interpret technical and commercial data and translate into actionable insight
* Experience using ERP systems (e.g. SAP), Power BI, and supplier performance scorecards
* Strong analytical, communication, and stakeholder management skills
* Commercially aware with a proactive, continuous improvement mindset
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes: Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development – if you choose to self‑study in your own time, we’ll fund your study materials and exam fees, and once you pass, you’ll receive an incentive bonus.
We’re committed to creating an inclusive and accessible recruitment process.
All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
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