Onboarding Specialist – Risk-Focused Role (Hybrid Working)
We’re looking for a proactive and knowledgeable Onboarding Specialist to support both customers and internal teams, bringing extensive experience in a first-line risk environment. This is a key role with broad scope – from reviewing complex customer accounts to mentoring colleagues and driving meaningful process improvements.
If you're passionate about risk management, enjoy solving problems, and thrive in a dynamic environment, we want to hear from you.
The Role:
High-Risk Account Review
Take ownership of reviewing complex and high-risk customer accounts, applying a risk-based approach in line with internal risk appetite. You'll be pivotal in balancing robust risk controls with delivering excellent customer outcomes.
Team Development & Mentoring
Support team development through 1:1 coaching, training sessions, and feedback. You’ll foster a growth-oriented culture by simplifying complex concepts and empowering teams to build their confidence in risk assessment and customer due diligence.
Process Improvement & Innovation
Challenge existing processes, lead change initiatives, and shape the future of how we operate. You’ll manage end-to-end improvements, from refining policies and procedures to leading projects that enhance the customer journey.
Key Responsibilities:
Make informed, risk-based decisions during onboarding and periodic reviews, considering the full customer context.
Act as a subject matter expert and mentor for onboarding and review teams, strengthening their capability in high-risk assessment.
Identify and handle applications requiring Enhanced Due Diligence (EDD), communicating with customers via phone and email when needed.
Ensure key workflows and queues are managed efficiently and priorities are met.
Deliver engaging training to teams across the business, tailoring sessions to inspire and build knowledge.
Collaborate with colleagues to influence team culture and drive positive outcomes.
Use data and trends to identify opportunities for process improvement—and take ownership in delivering them.
Keep internal procedures up to date and aligned with regulatory expectations.
Build strong relationships with stakeholders across the business to support project delivery and guidance updates.
About You:
You have deep knowledge of onboarding, due diligence, and enhanced due diligence processes.
You’re confident navigating complex risk scenarios and can expertly balance customer experience with risk mitigation.
You’ve delivered structured coaching and training sessions that drive team performance and learning.
You understand relevant regulations including the Money Laundering Regulations and JMLSG guidance.
You’re an effective communicator with the ability to influence at all levels.
You can juggle multiple priorities and thrive in a fast-paced, evolving environment.