Job Description An exciting opportunity has arisen in our small animal practice for a friendly and enthusiastic receptionist to join our professional and friendly team. If you enjoy providing excellent client service, endeavouring to make a positive difference and working within a busy and dynamic environment, we have just the opportunity for you at Chelmsford Vets4Pets. What Your Typical Day Will Look Like Your focus is to provide an exceptional service to our clients and the best possible care to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will confidently and reassuringly greet each client and be able to offer warmth, attention, support and guidance. You will coordinate the smooth running of the day-to-day routines of the practice including managing payments and appointment bookings, using our online system. This is a part-time role of 18 to 25 hours per week with weekday shifts (likely Mondays and Thursdays) varying between 8am and 7.30pm and alternate Saturdays between 9am and 6pm. Salary for all applicants is in line with the National Living Wage rate for 21 years of age and over. The Attributes Required You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide information to clients by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs. You will bring enthusiasm and drive to your role. Your passion for excellent client service is matched with your love of pets. You can deal with a variety of situations, from comforting a client who has had some bad news about their pet to sharing in the joy of a puppy’s first visit to the vet. You have a positive approach and along with your fellow colleagues, will create a welcoming and friendly atmosphere in the practice. You will demonstrate effective written, verbal and computer literacy skills. Benefits In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you. Location: CM2 6XE Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!