Better places, thriving communities.
Control Room Team Leader / Supervisor
đź“Ť National Operations Centre, Northampton
đź’· ÂŁ33, per year
🕒 4 on / 4 off – Days & Nights
đź“„ Permanent, Full-Time
This Is More Than a Senior Controller Role
We're looking for someone ready to step into leadership.
Not someone who just wants to “do the job” — but someone who wants to own it, improve it, and progress from it.
As a Control Room Team Leader, you'll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.
This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.
What You'll Be Responsible For
You'll lead from the front — operationally and behaviourally.
Your responsibilities will include:
1. Supervising and supporting a team of Controllers across day and night shifts
2. Monitoring live staffing, attendance, welfare checks, and incident response
3. Ensuring duress activations and escalations are handled correctly and promptly
4. Overseeing workload distribution during peak periods
5. Maintaining exceptional accuracy in reporting and incident logging
6. Leading structured handovers between shifts
7. Coaching team members to improve performance and confidence
8. Identifying process improvements and driving standards upward
9. Acting as the first point of escalation before matters move to senior management
This is a role for someone who can spin multiple plates without dropping standards.
The Type of Person We're Looking For
You might already be:
10. A senior controller ready for leadership
11. A shift lead in operations, logistics, or monitoring
12. A high-performing administrator who naturally takes ownership
13. An aspiring manager looking for their first formal leadership role
But you must be:
✔ Proactive — you spot problems before they become issues
✔ Highly organised — accuracy is non-negotiable
âś” Confident making decisions under pressure
âś” Comfortable managing performance and having honest conversations
âś” Strong across multiple systems at once
âś” Able to remain calm when everything happens at the same time
This role requires resilience, pace, and professionalism.
What You'll Get
âś” ÂŁ33, salary
âś” Genuine management experience
âś” 4 on / 4 off shift pattern
âś” Full leadership support and development
âś” Real progression opportunities within the National Operations Centre
âś” A role where your standards shape the team
Why Join Us?
Because this is where control meets leadership.
The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn't arrive on site — we act. When welfare checks are missed — we intervene.
And as Team Leader, you'll ensure your team does that flawlessly.
Our success is built on quality people — and we're serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.
Benefits
Our market-leading offering provides benefits that suit your lifestyle:
14. Virtual GP access for you and your household
15. Salary Finance scheme with early wage access and competitive loans
16. Flexible lifestyle benefits platform (Choices) — including buying extra holiday
17. High street discounts via MiDeals
18. Cycle-to-work scheme
19. Life cover up to four times your salary
20. Enhanced pension contributions
21. Save-as-you-earn scheme
22. Mitie Matching Share Plan
23. Mitie Stars recognition scheme (monthly prizes and ÂŁ10, annual top prize)
24. Ongoing training and development opportunities
If you're ambitious, proactive, and ready to lead — apply now.
We're not just hiring a supervisor.
We're hiring the next operational leader.
If you'd like, I can also create:
25. A sharper internal-only version
26. A version aimed specifically at external applicants
27. Or a more “high-performance culture” toned advert to filter out average applicants
Just say the vibe you want.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .