Overview
Our client is currently looking for an experienced Administration Manager to join the team on a full-time, permanent basis. This is an exciting opportunity to join a growing business, supporting operations across multiple departments and leading a team of administrators. The successful candidate will play a key role in ensuring efficiency, accuracy, and high-quality service delivery particularly across invoicing, scheduling, customer reporting, and process improvements.
Responsibilities
* Operations & Scheduling
o Coordinate routine and emergency engineering visits
o Manage engineer schedules and ensure job documentation is complete
o Oversee availability of vehicles, equipment, and access to customer sites
* Commercial Administration
o Ensure timely issuing of service reports, quotations, and invoices
o Process orders and invoices in the ERP system
o Review timesheets, expenses, and ensure correct job costing
* Process & Data Standards
o Maintain key accreditations (e.g. SafeContractor, Construction Line)
o Create and monitor admin SOPs and data entry standards
o Conduct data quality checks across systems
* Customer Support & Reporting
o Produce and issue customer KPIs and service reports
o Attend key customer meetings and follow up on actions
o Handle warranty claims, customs processes, and general enquiries
* Team Management & Training
o Lead and support admin team members, including annual appraisals
o Maintain training records and certifications for site access
o Support staff development in line with business needs
* Other Duties
o Support mailbox management and tender submissions
o Oversee parts ordering and engineer travel bookings
o Provide cross-departmental admin support as needed
Essential Skills & Experience
* Strong administrative background in a fast-paced environment
* Proficient in Microsoft Office (Excel, Word, Outlook)
* Excellent communication, organisational and time management skills
Desirable
* Experience managing customer accounts
* Experience scheduling engineers or technical teams
Personal Attributes
* Self-motivated, proactive, and solution-oriented
* Able to manage multiple priorities effectively
* Team player with high attention to detail
Additional Information
* Office-based role in Newcastle
* Occasional travel within the UK to attend customer meetings
* Full-time, permanent contract
* Immediate start available
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