C. Hoare & Co
Our Diversity Pledge
At C. Hoare & Co, we are committed to fostering a diverse workforce that reflects society. We believe everyone should have the opportunity to thrive, develop, and succeed based on talent, regardless of ethnicity, gender identity, sexual orientation, disability, age, or other differentiating factors. We also value diversity of thought.
Flexible Working Pledge
We support flexible working arrangements to help individuals excel and meet business needs. C. Hoare & Co has adopted a permanent hybrid work policy, promoting part-time work and job-sharing where appropriate. Our family-friendly policies and competitive benefits package support our commitment.
Scope of Work & Your Value Addition:
Work as part of a people-focused facilities team.
Assist in daily bank operations, supporting visitors and users of facilities.
Maintain a safe and secure environment for all.
Provide excellent service to customers.
Manage communications and records professionally and diligently.
Ensure safety and security for all visitors and staff.
Support the Facilities Team in delivering high service standards.
Communicate promptly and sustainably with customers, colleagues, and partners.
Role & Responsibilities:
Ensure a safe, compliant, and effective working environment for daily operations.
Support the Health and Safety Council as Secretariat, assisting with policies and procedures.
Ensure building and health & safety compliance across facilities.
Be the first point of contact for facilities users, proactively reporting issues.
Assist with the Post Room and Lowndes Street branch operations.
Complete facilities administration promptly, maintaining relevant systems.
Manage facilities within SLA, KPI, policy, and accreditation standards.
Review and improve processes with the FM Leadership Team.
Share best practices and identify efficiencies within the facilities team.
Represent Facilities in projects, reviews, and audits.
Manage operational contracts, attend review meetings, and serve as secretariat.
Maintain supplier records and ensure compliance with management requirements.
Manage parts of the facilities budget, including PO raising, invoice processing, and record-keeping.
Develop facilities reporting and ensure compliance checks.
Lead management of the bank’s DSE system, ensuring all actions are completed.
Mandatory Skills:
Facilities experience.
Health and safety qualification (IOSH or NEBOSH). Willingness to work towards NEBOSH within 18 months if IOSH qualified.
IWFM Level 3 qualification or equivalent.
Exceptional communication skills.
Strong planning and prioritization abilities.
Adaptable working style.
Ability to learn new processes.
Experience managing contractors, KPIs, and SLAs.
Advanced MS Office skills, especially Excel, PowerPoint, SharePoint, and Teams.
Desirable Skills:
Qualified DSE Assessor.
Experience in a high-end, customer-focused corporate environment.
Interdisciplinary Skills:
Proficient in spoken and written English, with strong communication skills.
Highly organized with effective prioritization.
Handle colleague conversations respectfully and confidentially.
Work independently, collaboratively, and as part of a team.
Passionate about learning and professional development.
Benefits:
25 days holiday (Work Level 1 - Senior Support)
Market-leading pension
Group life assurance
Group income protection
Season ticket loans
Private medical insurance
Subsidized staff dining
Charitable donations/give as you earn
Eye care
Flexible benefits
Additional annual leave
Computer products
Charity days
Critical illness cover
Cycle to work scheme
Dental insurance
Personal accident insurance
Travel insurance
Vehicle breakdown cover
Eldercare support
Workplace nursery scheme
Electric vehicle scheme
Supporting Your Recruitment Experience
If you have a disability, health condition, or are neurodiverse, and require adjustments during the recruitment process, please let us know. We aim to make our hiring process accessible for everyone.
We understand that no candidate will meet every requirement. If your experience differs but you believe you can bring value to this role, we would love to hear from you!
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